Recently, we were looking for a way to have a stronger impact on larger balance accounts that are placed with us.  Post-Covid, it is tougher to make personal collection calls, but we attempt it when warranted and practical.  However, sometimes the debtor makes it difficult to see them, and leaving a message or note with the gatekeeper may not have the impact we want.

This has led us to an idea for making a greater impact.  We have a process server act as our courier and hand deliver a letter from our in-house attorney.

On accounts over $25,000 that are in the hands of our in-house attorney, CST Co. will have a process server deliver a final demand letter from our in-house attorney and take a picture of the debtor’s location as confirmation that the letter has been delivered.

On accounts over $25,000, CST Co. will completely cover the cost of this service.  If a client wants this service on files with balances less than $25,000, the client will pay the fee, but if it results in collection on the file before an outside attorney is involved, the cost will be credited toward CST Co.’s contingent fee.  If the account is under $5,000, the client covers the cost for the process server separate from the fee on the file.

This unique extra step is proving to have a positive impact.  To find out more about it, CONTACT US for more information.

Newer Team Members Need a Little Training?

We have a Credit Grantor Training Program available through the Commercial Collection Training Institute of the Commercial Collection Agencies of America.  Contact us to find out more.

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