Free Demand Service

Free Demand has been one of CST Company’s services since shortly after we entered the collection industry in 1927. We pioneered this as a means of attracting new clients, and since then, Free Demand has become a service standard throughout the industry.

Free Demand is designed to help you determine whether a past-due account is merely a slow-pay issue or a true collection problem. When a customer drifts outside their normal payment pattern, submit the account to CST Company using Free Demand. If your customer immediately responds to the notice with payment, you’ve impressed upon them the need to stay current–at no cost. Advise us that the account has paid via Free Demand and we will close our file.  If your delinquent customer does not respond during the Free Demand period, you don’t have to take any further steps.  Your account is already in our hands, and we will automatically begin full-service collection work on the file.

Utilizing Free Demand for earlier placement of an account promotes a quicker settlement and minimizes the possibility of total loss or the need for litigation. And it doesn’t hurt to have accounts collected through us for FREE!

You may submit an account using Free Demand through our website.  Once you complete the placement form, choose Free Demand and submit the account to us with supporting documentation.  A PDF of the Free Demand form is created and displayed for you so that you may print it for immediate mailing. Or you can speed up the process and get the greatest benefit of the Free Demand period by saving the form and sending it to your delinquent customer as an email attachment. Although a slower option, please let us know if you would prefer for us to mail the Free Demand form for you.

For assistance on using Free Demand, please CONTACT US.

***IMPORTANT!***   CST Co. is strictly a commercial collection agency and only accepts commercial accounts. If you believe your debtor to be an individual/consumer not involved in a business (a retail debt), please do not send them the free demand form. Instead, contact your local rep or the office to discuss.  A free demand notice sent to an individual could be a violation of the FDCPA.   

Newer Team Members Need a Little Training?

We have a Credit Grantor Training Program available through the Commercial Collection Training Institute of the Commercial Collection Agencies of America.  Contact us to find out more.

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