CST implemented this valuable service over 30 years ago. Since then, it has helped our clients make better decisions about their customers that have substantial past due balances. This service provides information on delinquent accounts in the $5000 range or higher.
How it works: You have a customer that owes your company $5000 or more, and the account is now past due. A check of your industry credit information does not reveal anything out of the ordinary. The balance remains unpaid, even though payments are promised. You’re suspicious because something just doesn’t “feel right” about the situation, and you’d like to have more information before you decide what to do with the account.
Here is where CST’s Free Advisory Service can help. All you need to do is give us your delinquent customer’s name, any background information you might have, and the name(s) of any responsible individuals. CST will then search its vast debtor database to see if we have any current claims, or any prior experience. We check other databases to which we have access, particularly ones in your customer’s locale. We also consult with a local attorney in your customer’s area to see if he/she has had any prior experience. We report our findings back to you free of charge, usually in less than 24 hours. The information we uncover can often provide great insight into the potential recovery of past due balances. Armed with this additional information, you should be able to make a quicker, more informed decision about how to proceed, either to give the customer a bit more time, or place the account with CST for collection. We are always happy to discuss the situation with you, and give you the benefit of our opinion and advice.
Free Advisory Service is just one of many free services offered by CST. Contact your local CST representative or office to find out more about our other free programs. They are all designed to save you time and make your job easier.
CST can be the final piece in your collections management process. Think of us as your “commissioned collection staff”. We help you manage your problem accounts but you only pay us when a collection is made. The benefits you’ll derive from programs such as our Free Advisory Service are yours to keep, at no charge!
Remember, this is a free service for CST clients! It’s another value-added benefit of placing your accounts with CST. If you haven’t tried this service yet, we invite you to do so the next time you have an account that meets the above criteria. Who says you can’t get something for nothing?