Please CONTACT US or reach out to your account representative to get more information or a walk-through to help you become more familiar with these reports and searches.
Client Analysis Report
CST Company’s Client Analysis Report provides you with a total roll-up on all accounts you’ve placed with us. The report may be reviewed on-line, giving you the ability to review each placed account by clicking on any file number. The CAR may also be downloaded into a spreadsheet.
If you submit accounts under more than one client number, the particular client name under which an account was submitted will display at the left.
Account Payment Report
Our Account Payment Report provides a means of viewing or downloading a report showing each payment transaction made on your accounts for the period you select.
As with our other reports you may review placed accounts from the online version by clicking on the claim number of any file. A download version of the report is also available. The APR may also be downloaded into a spreadsheet.
If you submit accounts under more than one client number, the particular client name under which an account was submitted will display at the left.
Closed Files Report
You may view or download a report showing all your account that were closed for the period you specify. As with our other reports you may review placed accounts from the online version by clicking on the claim number of any file. A download version of the report is also available.
Debtor Search
As a CST Company client, you have access to our debtor database of over 600,000 debtor files. You can search our database to see if we have any experience with accounts that may be past-due with you. We recommend you not use this service to extend or deny credit. Accounts may be placed due to a dispute or an error, so appearance in our database may not accurately assess creditworthiness.
To maintain confidentiality of client data, you will be able to see potential instances of each match to your search, but you will not be able to see which client submitted the account, nor the amount placed for collection. However, you can reach out to CST Co. to get additional information about the account, and we will contact you with additional, but limited information on the general status of the account.
My Claim Search
You always have access to any debtor file that you have placed for collection with CST Company. You may search your placement files by company name, your customer number, CST Co.’s file number or one of several other options. Your files will display, and you may select a file from the list to review and also leave a message with the adjustor handling your file. Closing the tab on the file you selected will bring you back to you list and you may select a new file or conduct a new search.